We use UPS United Parcel Service. UPS makes three attempt to deliver on site.
We also ship by USPS United States Postal Service.
If you received an item that is incorrect, damaged or not what you expected you must call within 24 hour of receipt of the package. Returns more than 30 days past date of the invoice may be denied. Please send all returns in sturdy packaging so that they arrive undamaged, include insurance. If your package was damaged during shipping, it is required that the damaged box be inspected by UPS or USPS. Make sure the original box, packing materials and items are to be left in the same condition as you received them or your claim may be denied. A 15% restocking fee may apply.
NO RETURNS on glass art, lampwork beads, books, videos, dvd's, special orders, custom ordered items, special discounted, discontinued items or items damaged due to improper use and handling.